Head of Support Services

World Vision International - WVI

Staff Closes 22 May 2026 4 days left

Overview

Advisor to the Executive Director and Senior Management on ICT infrastructure and emerging technologies. Develop and monitor the ICT budget, plan and coordinate IT needs, and align ICT strategy with business objectives.


Key Responsibilities
  • Advisor to the Executive Director and Senior Management on all matters relating to the ICT infrastructure
  • Advisor to the management on emerging technologies and trends that can benefit Vision Fund Zambia Limited
  • Develop and monitor the ICT budget and ensure best value–for–money
  • Plan, coordinate and ensure delivery of all information technology needs for the company
  • Align the ICT strategy with the business
  • Overall responsibility for arranging the training of staff
  • Develop policies and standards for the use of ICT within the organization and monitor adherence
  • Develop, implement and monitor the ICT related policies, procedures and processes
  • Resource management
  • Ensure the preparation and maintenance of documentation, manuals and user notes
  • Provide ICT support and solve problems
  • Train and mentor staff
  • Bring a business perspective to the technology function
  • Ensures that the loan tracking system maintains adequate and accurate records for other users within and outside Vision Fund Zambia Limited.
  • Maintain an up–to–date IT hardware and software inventory
  • Schedule service and maintenance of computers and printers
  • Maintain an updated suppliers list
Required Experience

Three years’ proven work and relevant experience in IT.

Qualifications

Bachelor’s degree in Computer Science or Technology

Other Details
Languages Required
Not specified
Languages Preferred
Not specified
Contract Duration
Not specified
Work Modality
Not specified
Remuneration
Not specified
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