Overview
The Client Engagement Intern will work closely with the Intake & Outreach, Client Voices, and RCA teams to provide trauma-informed services to ORR-eligible individuals and families to facilitate the achievement of client self-sufficiency.
Key Responsibilities
- Support Intake/Outreach, Client Voices, and RCA specialists with scanning and organizing documents, entering case notes, and inputting data into departmental trackers and databases;
- Assist clients in-person and on the phone with booking and preparing for intake appointments;
- Provide live translation services for client interactions and translate written client materials;
- Support planning and execution of outreach campaigns to current and potential clients;
- Support planning and execution of IRC client events;
- Assist with research on community resources, networks, and events;
- Engage with IRC clients respectfully and compassionately;
- Other duties as assigned
Required Experience
- Experience with data entry, case management/ case noting software, and maintaining accurate client records.
- Previous experience and/or a strong interest in working with refugees and immigrants. Alternatives accepted include internships, volunteer work, or related projects.
Qualifications
• Current or recent enrollment at a college or university for Social Work, Psychology, Public Health or a related field, or 1-2 years of experience in any of these fields. Alternatives accepted include internships, volunteer work, or related projects.
