Overview
The role supports the Communications Impact, Standards & Capacity Building division by ensuring consistent and efficient communication practices, resolving queries, and contributing to the development of corporate guidance and training.
Key Responsibilities
- Drive the COM Support function, ensuring the ticketing system is used consistently and efficiently.
- Resolve queries appropriately and within established timelines.
- Participate in analysis of queries and client needs to ensure COM Support remains effective.
- Flag topics and issues that may require adjustments to existing guidance or development of new guidance.
- Support the ongoing development of corporate communications guidance.
- Participate in the design and delivery of communications training for ONE COM.
Required Experience
- A minimum of three years’ experience in communications or publications.
- Experience working cross-functionally with multiple stakeholders and cultivating productive relationships.
Qualifications
- An advanced University degree or equivalent in communications, journalism, market research or other related discipline.
- Demonstrated professional experience or qualifications in a specific area (publications, editorial, rights, branding, web, engagement, translation, other) is a strong advantage.
