Overview
The ICT Specialist - Business Analysis will translate policy and operational requirements into technical specifications for the UN INFO development team and validate that delivered solutions meet those requirements.
Key Responsibilities
- Elicit and document functional and non-functional requirements from DCO policy colleagues, Resident Coordinator Office (RCO) users, and UNSDG entity focal points.
- Work with the Data and Digital team to prioritise competing requests.
- Convert policy and operational requirements into user stories, process maps, and technical specifications for the development team.
- Validate that delivered solutions meet documented requirements through test case development and functional testing.
- Identify opportunities for AI-assisted functionality.
- Support requirements definition for AI-assisted functionality.
- Triage user issues and feedback, coordinating with the development team on bug fixes and enhancements.
- Support rollout of new functionality, including user guidance and capacity building.
- Maintain technical and functional documentation for administrators and end-users.
- Support the coherence of UN INFO's data model and reporting standards.
- Flag data quality issues and work with relevant colleagues on resolution.
- Participate in relevant policy and programming fora.
- Participate in sprint planning, backlog refinement, and knowledge-sharing within the development team.
Required Experience
- Experience in business analysis or systems analysis for database-driven web applications.
- Experience working with cross-functional teams to bridge business and technology, preferably in a multi-stakeholder environment.
- Experience in requirement gathering, documenting user stories, and managing product backlogs, including standard industry tooling.
- Experience working on projects using an agile framework.
- Experience working in or with the UN system, international organizations, or the public/development sector, with understanding of results-based management concepts.
- Desired: Experience in software testing and quality assurance.
- Desired: Familiarity with Artificial Intelligence/ Machine Learning (AI/ML) concepts and their application in data management or user-facing tools.
- Desired: Understanding of data governance, data quality, or data standards in complex organizational contexts.
- Desired: Experience working with AI platforms (e.g., Azure AI Foundry).
- Desired: Familiarity with project management and ticketing applications.
Qualifications
- An advanced university degree (Master's degree or equivalent), preferably in Business Administration, Information Systems, Information Management, or a related field with 5 years of relevant experience is required.
- Or, A first-level university degree (Bachelor’s degree or equivalent) in combination with 7 years of relevant experience is required.
