Overview
This internship offers an opportunity to engage in Information Knowledge Management work areas, contributing to the digital transformation of business processes within Headquarters Allied Air Command (AIRCOM) and gaining understanding of IKM in a multinational headquarters.
Key Responsibilities
- Analysis and digitalisation of administrative and operational processes by collaborating with stakeholders to map current (“as-is”) workflows and identify opportunities for optimisation.
- The design and implementation of digital workflows using NATO-approved tools (e.g. LINQI and other low-code platforms).
- Digital solution adoption and process refinement through gathering of user requirements, validating proposed solutions, providing basic user guidance and collection of feedback.
- Providing general support to the IKM team, including exposure to knowledge management practices, SharePoint-based collaboration, and day-to-day operational activities.
Required Experience
- Familiarity with Microsoft 365 tools (e.g. Excel, SharePoint, Teams).
- Demonstrated ability to understand, map, and improve processes and to work with structured information and workflows.
- Experience with process mapping tools or methodologies (e.g. BPMN, flowcharts, Visio, Lucidchart) is desired.
- Previous exposure to low-code/no-code platforms (e.g. Power Automate, LINQI, or similar tools) and data visualisation tools (e.g. Power BI) are an asset.
Qualifications
Current students who have successfully completed at least two years of their bachelor's or master's degree, or recent graduates (degree obtained within the last 18 months) in the fields of Information Management, Information Systems, Business Analysis or a related discipline.
