Overview
The Administrative Assistant will serve as the central point of contact for clients with the IRC Immigration Legal Services team and provide administrative support to the team. This position involves working directly with clients in a fast-paced environment while maintaining professional standards for capturing accurate information, coordinating client appointments, and facilitating high quality communication.
Key Responsibilities
- Maintain up-to-date knowledge of IRC Silver Spring’s case acceptance policies.
- Conduct preliminary screenings for walk-in clients.
- Schedule appointments for immigration clients.
- Maintain a detailed, accurate and comprehensive database of clients.
- Answer phone calls, emails and text messages from clients and resolve common concerns.
- Track inquiries for services.
- Open and log all mail for immigration programs.
- Create and maintain virtual and/or physical case files.
- Scan and upload case-related documents.
- Conduct monthly administrative file review.
- Abide by rules of confidentiality and protocols regarding unauthorized practice of law.
- Other tasks and projects as assigned.
Required Experience
- Experience working and communicating effectively in a multi-cultural environment is required.
- Experience with individuals who are Limited English Proficient (LEP) highly desired.
