Overview
The Institutional Affairs Analyst will support Board operations, including virtual and hybrid meetings, and assist in the planning and management of high-level international events.
Key Responsibilities
- Serving as a technical host and/or attendance support for hybrid, virtual, and on-site Board meetings, committee meetings and other engagements.
- Assisting the division in the delivery of the Spring and Annual Meetings, supporting high level ministerial meetings, constituency, bilateral meetings and others events.
- Managing several technology platforms including Webex, Webex Events, Board Attendance System (BAS), Board Access Management Application (BAMA), Board Calendar Management System (BCMS), verbatim reporting software and other systems that support our Board operations as applicable.
- Identify areas for improvements and proactively troubleshoot issues.
- In consultation with IT/AV staff report anomalies, troubleshooting and resolving technical/platform issues, keeping record of support requests and time to resolution.
- Compiling user documentation, performing tests of systems, creating training materials and providing on-going support for Office of Executive Directors (OED).
- Liaising with IT systems developers, AV specialists and others as applicable.
- Suggesting workarounds and enhancements for systems and actively participating in testing these enhancements.
- Maintaining meetings protocols including requests to speak and tracking quorum for meetings, managing the timer function and performing other related tasks.
- Advising Executive Directors and their staff on protocols and procedures, assisting meetings participants with check-ins, answering participants’ queries, and maintaining contact with responsible offices and departments.
- Providing user support, on-going training and on-boarding, compiling user manuals.
- Assisting in identifying complex business needs, gathering detailed requirements, compiling statistics in support of improvements to Board and Ministerial Meetings services.
- Publishing and maintaining content on IMFConnect, the Fund’s main platform for engagement with the membership, the IMF/WB Mobile App for the Meetings; and other OED related webpages.
- Support team lead in the planning and delivery of IT capital projects supporting the Board and Annual and Spring Meetings.
Required Experience
- Proven track record in technical hosting and supporting hybrid conferences with high level participants, experience as an administrator/host of virtual conference and collaboration tools (e.g., Webex, Zoom, MSTeams) are required as is experience with coordination of IT/AV systems services.
- Ability to develop and deliver user communications, experience of translation of business process requests into technical requirements for systems.
- Ability to conduct user acceptance testing of IT systems, including creation of process documentation and procedure manuals in support of IT projects.
- Strong ability to manage multiple workstreams under pressure while delivering consistently high-quality service.
- Punctuality, service orientation, attention to detail while maintain a bigger picture in mind, aptitude for adoption of new technologies, innovative solutions and creative workarounds is a must.
- Excellent interpersonal skills and a track record of communicating with high-level audience.
- The ability to develop strong business relations, resolve issues with diplomacy and tact are essential.
- Understanding of the Fund’s governance and operations, including protocols for Executive Board and the conduct of its meetings as well as experience with coordination of international events particularly for the Fund’s Ministerial meetings are highly desirable.
Qualifications
A combination of training and experience equivalent to completion of secondary school education, or equivalent, supplemented by a minimum of four years of relevant work experience, is required.
