Overview
The Head of Support Services will provide effective management of Supply Chain, Procurement, Logistics, Fleet, and ICT functions to ensure high-quality, integrated, timely, and cost-effective support to program operations. The role strengthens operational excellence, stewardship, and compliance, aligning processes with World Vision International standards and donor requirements.
Key Responsibilities
- Provide leadership and coordination to SCM, supply chain, logistics, and fleet services teams.
- Oversee adherence to supply chain and procurement policies.
- Oversee national fleet operations to ensure safe, compliant, and efficient use of vehicles.
- Implement systems for accurate fleet reporting.
- Lead review and improvement of warehouse systems and SOPs.
- Oversee logistics planning and coordination.
- Provide strategic leadership oversight to the ICT department.
- Assess and strengthen risk management processes.
- Ensure adherence to internal controls and compliance requirements.
- Integrate Christian Values into policies and practices.
Required Experience
- 5 to 7 years of progressive responsibilities in Support Services/Operations with medium business/medium NGO/government agency.
- Minimum of 3 years in a manager role.
- Substantive experience working in the INGO sector navigating multiple donor requirements.
- Ideally, experience in a minimum of one country post outside Lebanon.
Qualifications
- Bachelor Degree in Business Administration, Finance, Supply Chain Management, Procurement, IT or equivalent professional qualification (advanced CIPS).
- A Masters’ degree preferred.
- Professional certification(s) in Support Service sector (e.g. Supply Chain, procurement etc.) a plus.
