Overview
The Communication with Refugees Adviser strengthens the Ministry of Education and Research’s capacity to communicate effectively with refugee families, improve two‑way dialogue, and remove information‑related barriers to school enrolment and participation.
Key Responsibilities
- Conduct a rapid communication and needs assessment, mapping existing channels, identifying information gaps, misconceptions, language barriers, and internal communication capacities.
- Support the development of a Communication with Refugees Strategy aligned with Ministry priorities, including clear messages, audience segmentation, and appropriate channels and formats.
- Translate the strategy into a practical action plan with timelines, responsibilities, and measurable indicators, ensuring Ministry ownership through joint workshops and mentoring.
- Support the development of clear, accessible information products for refugee families in appropriate languages and formats, including frequently asked questions, visuals, and short videos.
- Strengthen the Ministry’s public communication on education access, enrolment campaigns, policy updates, and crisis messaging, ensuring consistency across platforms and actors.
- Support the design and operationalisation of two‑way communication and feedback mechanisms, working with schools, local authorities, partners, and refugee‑led organisations.
- Build the Ministry’s capacity to analyse community feedback, manage rumours and concerns, and ensure learning feeds into communication products and policy messaging.
- Contribute up to 15% of time to NORCAP knowledge exchange, collaboration with other NORCAP experts, and participation in relevant meetings, mentoring, and learning activities.
Required Experience
- At least five years’ experience in community engagement, accountability to affected populations, and/or public communication, including the design and implementation of evidence‑based strategies and feedback mechanisms.
- Demonstrated experience developing communication products and using media and social platforms for outreach to diverse audiences.
- Strong understanding of education systems and/or public sector communication, ideally within humanitarian or refugee‑response contexts.
- Experience working with government institutions, humanitarian actors, and coordination mechanisms; familiarity with refugee protection principles and education standards is an asset.
- Knowledge of Interagency Network for Education in Emergecies (INEE) Minimum Standards, refugee protection principles and framework is preferable
- Experience in training, mentoring, and delivering sensitisation and capacity strengthening sessions to diverse multicultural teams.
- Experience in facilitating participatory approaches is highly desirable.
- Familiarity with international, EU and European Commission policies and benchmarks in education and best European practices in the field of education is considered an asset.
Qualifications
• An advanced university degree in education, communication, social sciences, international development, or a related field.
