Overview
Consultants will conduct user research to inform strategy, product development, and service design for digital transformation initiatives. Immediate priorities include website and digital engagement redesign, member and conference participant experiences, and document management systems.
Key Responsibilities
- Plan and conduct user research activities such as interviews, surveys, usability testing, and ethnographic studies.
- Analyse user behaviours, needs, and motivations through qualitative and quantitative research methods.
- Translate research insights into actionable recommendations for design and development teams.
- Create personas, journey maps, and user stories to inform product and service design.
- Collaborate closely with product managers, designers, and developers to ensure user insights are embedded in delivery.
- Support participatory design processes and co-creation workshops with ITU staff and stakeholders.
- Provide evidence-based recommendations to improve the usability and accessibility of ITU’s digital platforms.
- Contribute to establishing user research practices, tools, and guidelines within Information Services Department (ISD) and the Transformation team.
Required Experience
At least five (5) years of experience conducting UX research and applying human-centered design in digital product development. Proven experience in usability testing, user interviews, and user journey mapping. Experience working in international organizations or multi-stakeholder environments is desirable.
Qualifications
Advanced university degree in human-computer interaction, user experience, psychology, social sciences, or related field OR education from a reputed college of advanced education with a diploma of equivalent standard to that of an advanced university degree in one of the fields above.
