Overview
Provide user support and coordinate functional administration of the Register of the Museum Fund of Ukraine, including responding to inquiries, organizing training, and collecting requirements for system enhancement.
Key Responsibilities
- Ensure user support and system administration of the Register.
- Process requests from museums, provide consultations, and respond to inquiries.
- Support users in data entry, updating, and maintenance.
- Monitor system availability and incident reports, coordinating with technical teams.
- Coordinate with development teams, museum institutions, and system administrators.
- Monitor technical status, record incidents, and coordinate resolution.
- Participate in maintenance and improvement of the Register’s functionality.
- Coordinate with technical teams for backup, recovery, and cybersecurity.
- Organize and conduct user training.
- Prepare methodological materials, instructions, and explanatory notes.
- Support users during rollout of updates and new functionalities.
- Provide guidance on practical use of system functionalities.
- Collect feedback, comments, and proposals from users.
- Consolidate feedback received from museums and other users.
- Formulate technical requirements and proposals for improving the Register’s functionality.
- Submit consolidated proposals to development teams and participate in coordinating system development.
Required Experience
- At least 3 years of proven experience in administration of information systems, user support, technical support of digital platforms, or electronic registers.
- Experience in organizing and providing user consultations, conducting trainings, and preparing instructions, methodological materials, and guidance for digital systems.
- Experience in cooperation with developers, system administrators, and institutional representatives regarding system support and enhancement.
- Understanding of the functioning of state electronic registers, digital data management, backup, protection, and recovery procedures.
- Experience in the cultural sector, museum field, cultural heritage protection, or digital transformation projects in the public sector is an asset.
Qualifications
• Higher education in information technology, information systems, museology, records management, public administration, cultural heritage, or related fields.
