Overview
The IT Consultant will play a senior technical and coordination role in driving the evolution of WFP's global network services, leading the design, deployment, and lifecycle management of edge devices and ensuring the scalability, performance, and resilience of the SD-WAN infrastructure.
Key Responsibilities
- Oversee and coordinate external consultants and Service Desk teams implementing network upgrades.
- Lead global decommissioning of legacy network infrastructure.
- Provide technical leadership in deployment of new network infrastructure.
- Lead SD-WAN upgrades, planning and rollout.
- Drive optimization of SD-WAN configuration and performance.
- Oversee day-to-day operations and ticketing workflows.
- Act as senior liaison with field IT officers.
- Provide mentoring on firewalls, network infrastructure devices and monitoring tools.
- Ensure monitoring governance via WhatsUp Gold.
- Collaborate with cybersecurity team on policy enforcement.
- Support centralized authentication and NAC rollout.
- Contribute to network architecture and requirements definition.
- Enhance capacity planning reporting systems.
- Design and maintain SD-WAN lab environment.
- Lead testing in constrained environments (VSAT scenarios).
- Oversee logistics for global firewall and network infrastructure device deployments.
- Support and lead field missions as required.
- Lead structured documentation framework development.
- Define and enforce Standard Operating Procedures (SOPs).
- Ensure continuous improvement of technical documentation.
Required Experience
- Minimum 5 years of relevant experience with IT network Administration, support and services.
- Experience in IT Operations environments, preferably in large international organizations.
Qualifications
- University degree in Computer Science/Engineering or Information Systems or equivalent working experience.
- Cisco and Fortinet certifications desirable.
- Cisco CCNP certification or proven same level of knowledge.
- Fortinet NSE4 and NSE5 certification or proven same level of Knowledge.
- Knowledge of ITIL foundation principle would be an asset.
