Overview
Provide hands-on experience in ICT support within a UN environment and strengthen ICT service delivery in the country office.
Key Responsibilities
- Provide first-level technical support to staff (hardware, software, printers, connectivity issues)
- Assist in installation, configuration, and troubleshooting of IT equipment
- Support onboarding/offboarding of staff (account setup, system access)
- Assist in monitoring network performance and connectivity
- Support the maintenance of LAN/WAN and Wi-Fi infrastructure
- Help manage user accounts and permissions (Active Directory, email systems)
- Support use of Microsoft 365 (Teams, SharePoint, Outlook, OneDrive)
- Assist in maintaining internal collaboration platforms
- Provide basic user training on digital tools
- Assist in data backup and recovery procedures
- Support implementation of ICT security policies and best practices
- Help ensure compliance with UNICEF data protection standards
- Maintain ICT inventory records and documentation
- Support tracking and tagging of IT equipment
- Contribute to digital transformation initiatives (automation tools, dashboards, etc.)
- Support basic data visualization or reporting tasks
- Perform other tasks as assigned by the supervisor
Required Experience
Developing country work experience and/or familiarity with emergency is considered an asset.
Qualifications
An advanced university degree (Licence or higher) in Computer Sciences, Telecommunication, ICT or related field.
