Overview
The People & Culture Coordinator, Emergency Unit enables IRC’s humanitarian emergency responses by delivering agile, compliant, and people‑centered People & Culture support across the Emergency Unit. The role works closely with Emergency Unit team members, Country Programs managing emergency responses, GST staff and global P&C Centers of Expertise to translate emergency response priorities into practical and context‑appropriate people solutions.
Key Responsibilities
- Lead and support the implementation of EmU People & Culture priorities, workplans, and cross functional projects.
- Manage multi step P&C initiatives end to end.
- Contribute to the development, adaptation, and continuous improvement of Emergency P&C tools, guidance, and templates.
- Proactively track progress, risks, interdependencies, and resource needs across P&C initiatives.
- Serve as a key coordination point between EmU, country programs, and regional/global P&C stakeholders.
- Create standardized points for review and updating of existing processes.
- Manage and advise on complex employee relations matters, investigations, and post investigation actions.
- Maintain and strengthen EmU recognition and appreciation initiatives.
- Support and help operationalize Duty of Care, safeguarding, wellbeing, and risk mitigation initiatives.
- Partner with P&CD, EmU and the CRRD GEDI Director, and program leaders to implement inclusive, context relevant GEDI approaches.
- Contribute to initiatives aimed at improving employee experience, engagement, and wellbeing.
- Identify learning and development needs in collaboration with managers.
- Support performance management cycles and performance improvement processes.
- Support the design and delivery of EmU learning and training initiatives.
- Contribute to the training, mentoring, and professional development of in country P&C staff.
- Contribute to annual P&C reporting, learning analysis, and follow up actions.
- Lead the end-to-end P&C support for GST staff.
- Act as the lead P&C advisor to GST employees and managers.
- Manage and resolve escalated employee matters.
- Lead the improvement of performance management processes for GST staff.
- Review and approve GST expansion requests, job descriptions, and employee status changes.
- Recommend and support the improvement of GST practices.
- Ensure GST staff receive clear, timely, and accurate communication on P&C-related matters.
- Analyze P&C trends and metrics to identify risks and opportunities.
- Stay informed of industry and roster management trends.
- Deploy, as required, to Country Programs and emergency responses to provide hands on People & Culture support.
- Support and/or coordinate emergency recruitment, contracting, onboarding, staff movements, and handovers.
- Advise Response Team Leads and country leadership on the practical and context appropriate application of IRC P&C policies.
- Support the activation, coordination, and management of emergency rosters and deployments.
Required Experience
Substantial experience in People & Culture / Human Resources roles, including demonstrated experience supporting emergency responses, fragile contexts, or other high risk, rapidly evolving operational environments. Experience working across multiple locations or with distributed teams is highly valued. Proven ability to operate effectively under pressure, manage competing priorities, and adapt P&C practices to emergency and surge contexts while maintaining strong standards of compliance, staff wellbeing, and duty of care. Demonstrated commitment to safeguarding, ethical conduct, accountability, and confidentiality. Ability to role model organizational values and apply sound judgment when handling sensitive, complex people matters. Excellent interpersonal and communication skills, with the ability to diplomatically express differing opinions, provide constructive feedback, and engage credibly and respectfully with managers and leadership across cultures and contexts. Strong analytical and problem solving skills, with high attention to detail and the ability to assess people data, identify risks or trends, and develop practical, context appropriate solutions. Demonstrated ability to work effectively in diverse, multicultural, and geographically dispersed environments.
Qualifications
Bachelor’s degree in Human Resources, Business Administration, Social Sciences, or a related field required; relevant postgraduate study is an asset.
