Overview
The Assistant Information Systems Officer will support the Office for the Coordination of Humanitarian Affairs (OCHA) in Istanbul by participating in the preparation of user requirements, assisting in system design and development, and providing operational support for information systems.
Key Responsibilities
- Participates in preparing user requirements and other technical specifications.
- Assists in the design, development and installation of information systems.
- Assists in the analysis of well-defined system modules and contributes to the development of enhancements and features under supervision.
- Undertakes rigorous testing and proving of applications software.
- Maintains assigned portions of systems, providing operational support for system’s applications, analyzing and implementing system changes/upgrades.
- Assists in the preparation and maintenance of project plans, schedules and related documentation.
- Assists in identifying appropriate human and technical resources to complete the project.
- Writes and develops programs to interface with existing systems.
- Ensures data security and integrity.
- Participates in developing disaster recovery plans.
- Prepares, updates and maintains system’s documentation and related technical/procedural manuals.
- Assists in procurements, including conducting needs assessments and benchmarks.
- Assists in the set-up and monitoring of software performance measures.
- Participates in Helpdesk support services.
- Participates in facilitating communications between ITSD and its clients.
- Assists in the development of Service Level Agreements (SLAs).
- Advises users on the most suitable hardware and software for different tasks.
- Drafts training materials and conducts training sessions and demonstrations of systems for users.
- Participates with senior staff in assessing and testing new technology.
- Contributes to the collection and analysis of data.
- Conduct all asset management activities.
- Ensure that all hardware remains functional and liaise with vendors for maintenance and repair.
- Performs ad hoc duties as required.
- May provide guidance to new/junior staff.
Required Experience
A minimum of two years of progressively responsible experience in Networking support or related field is required. Experience in Microsoft Operating Systems, Microsoft Office Solution, system installation and configuration or related area is required. Experience supporting clients using MS365 applications is required. Experience in using cloud services is desirable. Experience in ICT inventory management process and systems is desirable. Experience working with the rules and procedures of the United Nations Common System or a comparable organization is desirable.
Qualifications
First level university degree in computer science, information technology, management information system or related field is required.
