Overview
The Knowledge Management & Learning Officer will lead the joint KML function across two units in the Gender Department, shaping institutional knowledge and learning. This role emphasizes systematic collection and dissemination of good practices, engagement, and support to new tools and platforms to translate knowledge into solutions.
Key Responsibilities
- Spearhead and manage the gender department’s portfolio of knowledge and learning series, webinars, operational clinics, workshops, and practitioner exchanges.
- Support staff learning by designing and delivering on-boarding programs, knowledge clinics, e-learning, peer learning sessions, AI capacity building workshops, and on-demand resources.
- Develop and implement unified document governance and information management standards across SharePoint, Microsoft Teams, and OneDrive.
- Work with teams to support systematic knowledge and evidence capture and dissemination from knowledge pieces, evaluations, operations, and programs.
- Manage and steward shared departmental good practice repositories.
- Improve taxonomy, metadata structures, and search experience across knowledge platforms.
- Manage and refine Gender collections on Knowledge 360 (K360).
- Support the design of knowledge products and toolkits specifically for scaling and replicating solutions.
- Liaise with gender thematic experts and the WBG Knowledge & Learning team to develop and strengthen the department's offering within the WBG Academy Program.
- Adopt innovative knowledge-sharing approaches, including AI-enabled knowledge discovery, workflow automation, and digital dissemination tools.
- Champions and implements change management strategies to strengthen KML culture, and applies Monitoring, Evaluation, and Learning (MEL) practices.
Required Experience
- At least 5 years of relevant experience.
- Demonstrated experience leading KML functions in a large, complex organizational environment — including coordinating across multiple workstreams simultaneously.
- Track record of leading institutional learning and engagement initiatives.
- Extensive WBG-specific KML experience, including deep familiarity with the institutional knowledge and learning landscape, Knowledge Bank agenda, information governance and architecture, and enterprise content management platforms and collaboration tools (Adobe Campaign, SharePoint, MS Teams, OneDrive).
- Proven hands-on experience in multimedia production, website publishing, and visual communications.
- Demonstrated ability to adopt innovative knowledge-sharing approaches, including AI-enabled tools.
- Strong ability to work across institutional and sectoral boundaries, engaging credibly with senior management and stakeholders at all levels.
- Proven track record of operating effectively at both strategic and operational levels — setting direction while maintaining hands-on delivery without losing quality in either.
- Excellent collaboration skills.
- Demonstrated capacity to multi-task and work under pressure.
Qualifications
Advanced degree (Master's) in a directly related discipline (e.g., knowledge management, information management, organizational development, library sciences, etc.), or a related field.
