Overview
The TLP Repayment Associate is responsible for contacting TLP Participants regarding outstanding debt or paid-in-full loans, ensuring adherence to IOM principles and applicable guidelines.
Key Responsibilities
- Initiate outreach calls to Participants with overdue accounts.
- Review and enter data in the system, ensuring accuracy and compliance.
- Respond to general account inquiries via phone or email.
- Explore options with Participants for repayment agreements.
- Perform skip tracing techniques to locate parties.
- Prepare and initiate distribution of repayment letters.
- Support Participants with TLP WebPortal questions and registration.
- Maintain confidentiality and integrity of paperwork.
Required Experience
- University Degree with at least three years of relevant professional experience, or High school diploma with at least five years of relevant professional experience.
- Working experience in office management/ Accounting/Bookkeeping.
- Working experience in billing and collections is an advantage.
- Working experience in USRAP Travel Loan Program a distinctive advantage.
Qualifications
University Degree from an accredited academic institution, or Completed high school diploma from an accredited academic institution.
