Overview
The MEAL Officer – RCCE, Accountability & Protection role ensures the daily monitoring of risk communication and community engagement activities, client feedback and response mechanisms, and integrated protection components. The position collaborates with teams to produce reliable data, track rumors and perceptions, ensure feedback closure, and support the adaptation of messages and implementation modalities.
Key Responsibilities
- Implement the MEAL framework for risk communication, community engagement, accountability, and integrated protection activities.
- Develop and maintain a consolidated database for community dialogues, awareness sessions, trainings, protection activities, feedback, rumors, and referrals.
- Digitalize monitoring tools in CommCare, ensuring data accuracy and synchronization.
- Track protection risk mitigation activities, MHPSS, safeguarding, PSEA, and referral mechanisms.
- Support the implementation of standard operating procedures and client feedback and response plans.
- Establish and strengthen safe, confidential, and accessible feedback and complaints mechanisms.
- Collect, record, categorize, and track feedback, complaints, and information requests.
- Ensure feedback mechanisms are accessible to all risk groups.
- Systematically monitor rumors, misinformation, concerns, and information needs.
- Track the reach, quality, and inclusivity of community dialogues and outreach activities.
- Conduct feedback sessions, focus groups, and key informant interviews.
- Analyze and triangulate rumors and perceptions by area, population group, and risk level.
- Produce regular summaries on rumors, perceptions, and information needs.
- Train and coach IRC teams, partners, and community relays on MEAL tools and principles.
- Support partners in establishing functional feedback mechanisms.
Required Experience
- At least one year of relevant experience in MEAL, accountability/AAP, RCCE, community mobilization, protection, social sciences, or a related field; two years or more is desired.
- Experience in collecting and analyzing community feedback, facilitating focus groups, or consultations with affected populations.
- Experience in implementing feedback and complaints mechanisms, RCCE monitoring, or protection activities in a humanitarian context is desired.
- Experience in an epidemic response, public health emergency, or insecurity context is an advantage.
Qualifications
University or technical degree in monitoring and evaluation, social sciences, communication, social work, human rights, public health, community development, or a related field.
