Overview
Support screening and enrollment activities for benefit programs and assist with scheduling client appointments. Develop educational materials and collaborate on a Community Resources Guide.
Key Responsibilities
- Support screening and enrollment activities for benefit programs such as Medicaid, NYC Care, SNAP, WIC, FairFares, Child Care Vouchers, IDNYC.
- Accompany clients to related public benefits appointments as needed for support.
- Sort and review public benefits related mail; contacting clients to share relevant updates.
- Assist in scheduling client medical and dental appointments as needed.
- Develop relevant educational materials to support client access, knowledge and navigation of public benefits systems; delivery of workshops to clients as needed.
- Collaborate with other Health & Wellness Department interns on the development/updating of a Community Resources Guide through desk review and outreach activities.
- Keep thorough and accurate case file documentation in Program folders and related excel spreadsheets.
- Keep all digital files up to date and create new digital client files as needed.
- Adhere to IRC policies, particularly those related to confidentiality and client privacy.
- Display sensitivity to cultural and personality differences of clients. Respect their beliefs and values.
- Provide translation and interpretation when necessary.
- Other related duties as assigned.
Required Experience
Undergraduate level studies in social sciences, international relations or a related field.
Qualifications
Interns must be enrolled in post-secondary institution or have graduated from a post-secondary institution within the last 2 years.
