Overview
The HR Associate (SDL) is responsible for the administration of IOM’s learning management systems and processing study leave requests, supporting the Staff Development and Learning unit.
Key Responsibilities
- Provide end-to-end technical support for IOM’s learning management systems (LMS), including course publishing, system testing, and report generation.
- Conduct live demo sessions, create video tutorials, and develop user guides to promote LMS functionalities.
- Respond to LMS-related queries and contribute to the update of FAQs and SOPs.
- Process study leave requests, maintain the study leave tracker, and provide regular reports.
- Support the administration and promotion of learning initiatives and programmes.
- Coordinate with GSSC and other IOM Offices/Departments regarding learning initiatives.
Required Experience
- At least 2 years experience in LMS administration, including reporting experience.
- At least 1 year of experience in using a ticketing system.
- Relevant work experience in the implementation of training programmes.
- Familiarity with the UN system and working experience in an international organization.
- Experience in HR, learning and development, and/or career support.
- Experience in training facilitation, both face-to-face and virtual.
- Experience in project management, monitoring and reporting.
Qualifications
- University degree in Information and Communications Technology, Information Management, Human Resources, Business Administration or a related field from an accredited academic institution, with three (3) years of relevant professional experience, or,
- Completed High School degree from an accredited academic institution, with five (3) years of relevant professional experience.
