Overview
The Senior Operations Coordinator supports the Country Director in leading and improving IRC Yemen’s Operations functions, ensuring effective support to programs, partners, compliance, and office operations.
Key Responsibilities
- Manage existing structures and processes within the Operations Department.
- Improve internal operations and support program implementation.
- Implement standard IRC processes including procurement planning, distribution planning, project cycle management (PCM), Integra (ERP), and Power BI.
- Stabilize operations and ICT teams to ensure compliance, cost control, quality, and stakeholder satisfaction.
- Strengthen operational support provided to IRC partners.
- Support the smooth operation of the Aden office.
- Support the development and implementation of comprehensive supply chain strategies.
- Monitor and evaluate supply chain performance.
- Coordinate with internal stakeholders, external partners, and relevant authorities.
- Promote and ensure compliant use of IRC equipment and communication resources.
- Lead the planning, implementation, and maintenance of IT infrastructure and systems.
- Ensure the security, reliability, and scalability of IT systems.
- Provide technical guidance and support to staff.
- Establish and maintain robust data management systems and processes.
- Oversee data collection, storage, and analysis activities.
- Identify opportunities for program expansion and support Field Office operations setup.
- Provide strategic leadership to overall programming.
- Work with Field Coordinators, Program Managers and relevant field teams during preparatory work, assessments, technical requirements, and selection of external entities.
- Promote strong linkages and exchanges between operations and programming teams.
- Ensure that all policies, procedures, and practices align with IRC and donor requirements.
- Develop and submit the consolidated monthly spending plan for field activities.
- Ensure proper daily support functions and compliance with IRC and donor policies.
- Interact with contractors.
- Ensure required documentation of supplies and transactions are completed to IRC standards.
- Coordinate with the Finance Department to ensure timely vendor payments.
- Serve as an active member of the country program’s Senior Management Team.
- Provide input in discussions on safety and security.
- Ensure proactive communication within the Regional Office and HQ Support Departments.
- Support IRC partners assessment and improve/support their operational capacity.
- Ensure IRC in-country legal registrations documents are in line and updated as per Yemeni law.
- Support the Supply Chain Lead in coordinating with external entities.
- Promote a supportive, solution-oriented, respectful, and inclusive management culture.
- Implement personnel policies including regular one-on-one’s, ongoing coaching, performance evaluation, staff development & career pathways, and disciplinary measures.
- Ensure regular & reliable team meetings and maintain open and professional relations with team members.
- Ensure duty of care activities are regularly conducted within the team.
- Visit regularly field offices.
- Maintain constructive, proactive internal communication on progress and obstacles.
- Co-responsible for delivering the functions of the Partnership Working Group (PWG).
- Define and deliver the operations components of the Strategic Action Plan (SAP) partnership ambition.
- Establish and promote IRC’s internal capacity to partner.
- Participate in collaborative partnership risk management.
- Hold oversight responsibility for effective and timely partnership project support and other capacity sharing commitments.
- Ensure operations engagement across Partnership Cycle Management.
- Ensure a partner procurement plan is agreed with the partner and relevant technical lead where IRC procures on behalf of a partner.
Required Experience
- At least five years of progressively responsible international work experience.
- At least three years in a leadership role at the Senior Coordinator level in multi-site, multi-sectoral operations in a complex operating environment.
- Demonstrated successful leadership and management experience with a multi-disciplinary team in a cross-cultural setting, including active mentoring and coaching.
- Proven experience delivering appropriate levels of oversight of a portfolio consisting of a variety of complex, high-value donor-funded projects.
- Previous experience working in the MENA region and/or with IRC is preferred.
- Experience in IT and security is preferred.
Qualifications
- Bachelor’s degree in a relevant field such as Business Administration, Management, International Development, Social Sciences, or any related discipline.
- Relevant professional training or certifications in project management, leadership, operations management, finance/budget management, safety and security, or humanitarian response are desirable.
