Overview
The ICLA Digital Transformation Coordinator will contribute to transforming legal aid services through the development and deployment of digital solutions, focusing on managing, updating, and developing the DaliLy platform and related content.
Key Responsibilities
- Coordinate the management, update, and development of the existing digital platform with technical team members and legal consultants.
- Support the design, piloting, and roll-out of digital solutions, particularly the DaliLy platform and other contents related to the Libya portfolio.
- Ensure reporting on outputs and outcomes is efficient and that learning is documented and used to strengthen NRC’s approach to digitalisation.
- Promote and share ideas for improvement and necessary changes in activities related to digitalisation initiatives.
- Ensure capacity building of project staff and transfer key skills related to digitalisation.
- Support the ICLA Specialist in developing and executing ICLA's vision for digital transformation.
- Collaborate with the Global ICLA team to ensure alignment with global digital guidelines.
- Coordinate and manage digital ICLA initiatives.
- Support learning and development of staff on digital initiatives.
- Oversee the ICLA Libya Digital transformation initiatives.
- Lead the implementation of DaliLy (Libya Kobli Platform), its pilot, further development, and roll-out.
- Engage with relevant NRC staff to ensure participation and continuous feedback.
- Coordinate legal content management, development, update, and publication for the digital platform.
- Coordinate the development and roll-out of the user portal and the legal case management component.
- Support the transition from current ICLA database to legal case management platform.
- Coordinate training opportunities for ICLA staff and users of the digital tools.
- Build adequate technical capacity for sustainable use of digital modalities for legal services provision.
- Oversee marketing approaches for DaliLy advertisement.
- Ensure proper reporting of outputs and outcomes related to the use of the information platform and other digital features.
- Support NRC in monitoring and evaluating the use of digital modalities.
- Coordinate activities closely with Global ICLA Digital advisers to report on progress and ensure alignment of policies.
- Share experience and lessons learned with other country offices.
- Ensure compliance with NRC policies and procedures, especially in relation to data protection.
- Contribute to the identification of possible collaboration opportunities with other actors.
- Provide regular progress reports to the line manager and related senior management.
- Ensure all digital transformation solutions abide with Safe and Inclusive Programming (SIP) principles.
Required Experience
- Proven experience in managing digital communication, marketing, or engagement projects in complex contexts.
- Experience working with content management systems (CMS) and digital engagement tools.
- Demonstrated ability to design and deliver multimedia content (e.g., videos, infographics, blogs) and lead digital marketing campaigns.
- Familiarity with monitoring, evaluation, and learning processes.
- Knowledge of the Libyan context.
- Strong understanding of humanitarian or legal aid programmes.
- Experience working in INGOs is an asset.
- Knowledge of cloud and SaaS solutions, particularly CRM's such as Salesforce and MS Dynamics is an asset.
- Understanding and experience in conducting and applying human-centered design processes, using Design Thinking methodologies for the development of solutions, working in collaboration with teams, relevant entities and project participants.
- Previous experience in working in complex and volatile contexts.
Qualifications
University degree in Information Technology, Marketing, Digital Communications, or related field.
