Overview
Leads the Linguistic Services' transition into a digitally transformed AI-enabled service and deputizes for the Head, Linguistic Services as required.
Key Responsibilities
- Lead the planning, coordination and overall organization of the Linguistic Services digital transformation.
- Lead and support change management initiatives.
- Provide strategic advice to the Head, Linguistic Services with regard to technological innovations in the field of language services.
- Lead, plan, direct and supervise the work of the Linguistic Planning and Digital Transformation Office staff.
- Coach and mentor assigned staff, and be available to offer guidance.
- Ensure that all staff under their responsibility are clear on the team objectives.
- Provide regular and fair feedback on performance via the Achievement and Development Plan (ADP) system.
- Promote integrity, professionalism and accountability through a sound and inclusive leadership culture.
- Update working methods and processes in a continued effort to increase efficiency and drive change.
- Establish and maintain continuous contact with various stakeholders, meeting the needs and expectations of customers.
- Perform any other related duty as necessary.
Required Experience
At least 7 years of experience in leading change, managing cross-functional teams and implementing state-of-the art project in support of language services, including at least 3 years in management positions. Experience in the development and integration of AI-powered tools to support streamlined translation and interpretation workflows.
Qualifications
A university degree relevant to the position, or an equivalent level of qualification.
