Overview
This internship supports the Digital Inclusion Program, assisting refugees, newcomers, and low-income families with digital skill development, technology access, and training.
Key Responsibilities
- Support the intake process by conducting screening calls for potential clients, working with interpreters, and determining eligibility for the program.
- Conduct digital skills assessments to determine clients' technology proficiency and learning needs.
- Develop innovative training materials to enhance digital literacy classes.
- Provide basic instructions on computer and smartphone use, as well as fundamentals of AI and the use of virtual reality for educational purposes.
- Offer ongoing technical support to help clients confidently navigate digital tools and online resources.
- Help clients overcome technological barriers that limit their access to essential services, including online healthcare, job readiness resources, and educational platforms.
- Assist in organizing and facilitating device donation events.
Required Experience
- Genuine enthusiasm for teaching and supporting adults, with the patience and dedication required to help non-technical individuals overcome digital barriers.
- Proficiency in Microsoft Office, particularly Excel; experience with Canva and SharePoint is a plus.
- Experience using online meeting platforms such as Zoom.
- Willingness to learn about the IRC and engage in cross-cultural communication with clients.
Qualifications
Must be currently enrolled in or have recently completed an Associate’s, Bachelor’s, or Master’s program in a relevant field, such as Social Work, Communications, Graphic Design, Information Technology, or a related discipline.
