Overview
The M&E Officer works as part of DRC’s Programme Team, under the guidance and direct supervision of the MEAL Team leader, with frequent travel to field locations, working with communities of Internally Displaced Persons (IDPs) in camps as well as with other communities affected by the conflict.
Key Responsibilities
- Develop and manage MEAL frameworks including Output Tracker.
- Coordinate with Programme team and support partner to develop monitoring tools and methodologies.
- Support the development of programme databases.
- Undertake detailed, critical analysis of data collected and present / report using a range of methodologies.
- Participate in Quarterly Project Review meetings.
- Manage hard and soft copy documentation of all M&E files.
- Provide regular training / capacity building for programme staff and partners.
- Liaise and coordinate with external actors for collection of relevant statistics and data.
- Provide line management support to direct reports.
- Always comply with DRC’s Code of Conduct and ensure adherence by all direct reports.
- In coordination with Community Feedback Mechanism (CFM) focal points, travel to project sites to manage helpdesks and awareness sessions.
- Actively promote the CFM in the community.
- Ensure the communication and dissemination of complaints handling procedures, policies and tools.
- Regularly conducts accountability surveys and spot-checks.
- Provide accurate advice to beneficiaries about DRC programs, activities and services.
- Regularly update the Frequently Asked Questions (FAQ).
- Coordinate internally with identified CFM focal points to resolve, document actions taken and mark feedback as closed.
- Ensure timely feedback to beneficiaries regarding complaints.
- Maintain an effective centralized tracking/CFM database system.
- For all non-DRC programmatic feedback and complaints, follow-up externally via service mapping lists and refer to relevant NGOs, UN offices and sector leads.
- Respond to pending issues, provide support as needed, and communicate progress back to beneficiaries.
- Ensure that the service mapping list is up to date.
- Ensure immediate referral of protection related concerns and sensitive cases.
- Maintain the utmost confidentiality of all complaints received and processed.
- Compile, analyze and produce monthly reports of progress on complaints handling.
- Conduct quality assurance of CRM database and flag any errors.
- Share the monthly CFM report with MEAL team leader and CFM Coordinator.
Required Experience
Preferably in statistics or relevant field plus 2-year relevant experience working with a humanitarian or development organization. Extended period (3+ years) of relevant experience working in a similar role and environment. Experience working with vulnerable individuals.
Qualifications
University (BA/BSc) degree, other relevant university degree or equivalent professional qualification.
