Branch Customer Experience Officer- Kitale Branch

World Vision International - WVI

Staff Closes 25 Aug 2026 2 days left

Overview

Senior WASH Manager responsible for leading the achievement of improved access to safe water and sanitation and hygiene practices, and integrating WASH into development programs.


Key Responsibilities
  • Lead the achievement of improved access to safe water and sanitation and hygiene practices.
  • Ensure awareness of government and donor orientations, policies, and programs in WASH.
  • Facilitate advocacy at local and national levels for WASH objectives.
  • Strategically integrate WASH into ADP development programs.
  • Ensure alignment of WASH programs with high-level Partnership initiatives.
  • Ensure cross-functional collaboration with ESCA, FSL, Health, and Nutrition.
  • Oversee the development of WV Niger's strategy for quality culture and implementation of QAQC annual action plans.
  • Lead monitoring and evaluation (baseline and endline) of the NI-WASH program and related projects.
  • Monitor faithful implementation of recognized WASH approaches by staff and partners.
  • Develop or adapt and disseminate diagnostic, analysis, and reporting tools.
  • Develop innovative approaches to monitor performance and effectiveness of NI-WASH projects.
  • Ensure aggregation, processing, and analysis of WASH data at the national level.
  • Communicate program quality issues to management and colleagues.
  • Submit monthly, semi-annual, and annual NI WASH program reports and quarterly project reports.
  • Ensure clear and accurate reporting to donors.
  • Contribute to World Vision Niger's annual reports with WASH data.
  • Provide regular technical support to WASH program field staff and Ni-WASH project staff.
  • Facilitate the introduction and adoption of innovative practices in WASH programs.
  • Identify new training needs in WASH and integrate them into training plans.
  • Establish strategic contacts and relationships with potential donors and partners.
  • Maintain an update on donor and partner priorities and interventions in WASH.
  • Contribute to the identification, evaluation, and design of grant proposals.
  • Design and implement a pre-positioning plan with key WASH donors.
  • Ensure technical standards in WASH grant project implementation meet or exceed donor expectations.
  • Represent World Vision Niger at the UN agencies and partners WASH group.
  • Ensure WASH facilitators and managers/coordinators participate in WASH working group meetings.
  • Support the creation or strengthening of strategic partnerships for sustainable WASH service access.
Required Experience

At least 5 (five) to 10 (ten) years of professional experience in a WASH program/project.

Qualifications

Master's degree in Hydraulics, Hydrogeology, Civil Engineering, Sanitary Engineering, or related discipline.

Other Details
Languages Required
Good communication skills in English (written and oral). Good command of French and English.
Languages Preferred
Not specified
Contract Duration
Local - Fixed Term Employee (Fixed Term)
Work Modality
Not specified
Remuneration
Not specified
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