Overview
The role supports the Knowledge Project by responding to inquiries, assisting with learner management, and contributing to communication materials for the Future Skills Academy.
Key Responsibilities
- Support in responding to emails and inquiries received through the official Knowledge Project email address (in both Arabic and English).
- Assist in managing and responding to messages and requests received via WhatsApp and other designated communication channels (in both Arabic and English).
- Support the management of the learning process through the project’s learning platform, including tasks related to learner enrollment, access, and progress tracking.
- Assist with partner engagement activities, including coordination, follow-up, and documentation of partner interactions (in both Arabic and English as needed).
- Help in collecting, organizing, and maintaining data related to learners, partners, and programme progress.
- Assist in preparing and providing data and content for communication materials, reports, and presentations (in both Arabic and English).
- Provide general assistance with the implementation of Future Skills Academy activities and carry out other related tasks as needed.
- Support the team with any other substantive tasks requested by the Project.
Required Experience
Relevant previous experience is a plus; Proficiency in Microsoft Office tools; Experience in supporting educational initiatives, including coordinating learning activities for university students and recent graduates; Familiarity with online learning platforms and Massive Open Online Courses (MOOCs) such as Coursera or similar digital education tools; Ability to assist learners in navigating educational content and tracking progress within digital learning environments.
Qualifications
Be enrolled in a postgraduate degree (such as a Master’s or higher); Be in the final year of a Bachelor’s degree or equivalent; Have recently graduated from a university (Bachelor’s, Master’s, or higher) and start the internship within one year of graduation; Be enrolled in a postgraduate professional traineeship programme where the internship is a requirement.
