Overview
The role supports the GHQ Travel Hub by providing end-to-end air ticket processing services, primarily handling flight bookings through a Global Distribution System (GDS). The incumbent will identify and share suitable flight options, submit electronic ticketing requests, and ensure accurate and compliant ticketing.
Key Responsibilities
- Process air travel requests received through WFP travel workflows and systems.
- Perform flight searches and reservations using a Global Distribution System (GDS).
- Prepare and share proposed flight options with travellers and travel focal points.
- Coordinate with travellers/travel focal points to confirm itineraries and travel preferences.
- Submit finalized itineraries through the BCD Automated Ticket Issuance system for ticket issuance.
- Ensure timely issuance of e-tickets and accurate transmission of travel documentation.
- Ensure all bookings comply with WFP travel policies, financial rules, security requirements, and corporate efficiency measures.
- Apply cost-containment principles.
- Conduct accuracy checks on itineraries, ticketing data, and fare rules.
- Maintain proper records of bookings and ticketing actions.
- Serve as a key operational contact for travellers and GHQ Travel Hub colleagues on ticketing-related matters.
- Liaise with BCD Travel and internal stakeholders to resolve ticketing issues.
- Support travellers during disruptions by proposing alternative routing options and coordinating corrective ticketing actions.
- Maintain clear, timely, and professional communication with all stakeholders.
- Contribute to the continuous improvement of ticketing workflows and SOPs.
- Support team knowledge-sharing on GDS functionality, fare rules, and ticketing best practices.
- Flag recurring issues, system constraints, or policy gaps and propose practical solutions.
- Perform any other related duties as required.
Required Experience
Minimum 4 years of relevant experience in airline reservations, ticketing, or travel operations. Prior experience with Travel Management Companies (TMCs) or international organizations is an asset. Familiarity with UN/common system travel rules is desirable.
Qualifications
Completion of secondary school education. University degree or diploma in Travel, Tourism, Business Administration, or a related field is desirable.
