Digital Transformation Lead, Reg. CST

Overview

The Digital Transformation Lead Consultant will support the strengthening of WFP’s next-generation beneficiary and assistance-delivery ecosystem, focusing on registration, beneficiary registry, and digital assistance-delivery capabilities.

Key Responsibilities

• Facilitate discovery, business process analysis and service design for registration, beneficiary registry and assistance-delivery solutions.
• Engage WFP, partner and government counterparts through consultations, workshops and user research.
• Document current-state processes and support future-state maps, service blueprints and prioritised requirements.
• Turn discovery outputs into actionable artefacts.
• Serve as TECD’s business-analysis and field-insight focal point.
• Support beneficiary and assistance-delivery rollout, transition planning and adoption activities.
• Contribute to CSP digital enablement analysis.
• Identify and escalate risks, dependencies and blockers affecting beneficiary and assistance-delivery solutions.
• Promote alignment with corporate systems, support models, data governance, information security, data protection and privacy requirements.
• Facilitate structured feedback loops across Country Offices, Regional BTOs, TECD, product, support and business teams.
• Contribute to UN80-related beneficiary and assistance-delivery activities.

Required Experience

At least five years of progressively responsible experience in business transformation, digital assistance services, beneficiary management systems, operational technology support, business analysis, change management or digital solution adoption in humanitarian or development contexts. Experience supporting Country Offices in the design, planning, deployment and continuous improvement of digital solutions, including coordination between programme teams, technology teams, support functions, cooperating partners and field users. Experience contributing to discovery, service design, user research, business process modelling, requirements analysis, solution testing or process improvement for complex digital initiatives; exposure to registration, beneficiary registry, assistance delivery, cash-based transfer or case-management systems.

Qualifications

Advanced university degree in Business Administration, Operations Management, Information Systems, Computer Science, Human-Computer Interaction, Service Design, Programme Management or another relevant field; or first university degree with additional years of related work experience and/or training.

Other Details