Overview
This position is responsible to provide and coordinate the provision of ICT solutions and services in the country office including end user support. The role is essential for maintaining efficiency and effectiveness of missions IT networks and systems.
Key Responsibilities
- Supervise information and communication technology (ICT) Assistant/s, provide guidance, and oversee their day-to-day work.
- Promptly respond to user support requests, providing Tier 1 and Tier 2 technical support, including diagnosis, route cause analysis, and solution to issues and problems.
- Install, configure, implement and administer network connectivity, systems, applications and on-premises/cloud services to ensure availability and consistent service.
- Undertake and coordinate daily monitoring and maintenance of systems and networks, analyse performance, identify and resolve issues and recommend solutions to management to ensure continuous operations of essential services.
- Contribute to the implementation and testing of business and disaster recovery plans for mission technology services.
- Respond promptly to information security incidents, mitigate and mainatain IT risks register and escalate complex issues to the relevant specialist teams/units for resolution.
- Coordinate with the Regional Office and Central ICT information Security Unit to support the roll out of cyber security efforts.
- Manage regular updates of operating systems and software patches/firmware for workstations and devices to maintain security and protection against threats and vulnerabilities.
- Participate actively in the implementation and evaluation of digital solutions and liaise with the information management team to support and maintain mission data systems and analytics.
- Produce and maintain comprehensive documentation and reference materials such as network diagrams, user manuals, IT asset inventory and standard operating procedures for planned and delivered technology services.
- Assist in translating business challenges into practical ICT Solutions to ensure the efficient functioning of CO operations.
- Plan, develop, and deliver training activities to mission ICT assistants and end users to facilitate productive use of existing and new systems.
- Liaise with service providers for coordinating and monitoring the provision of adequate technology services and supplies.
- Perform other related duties as required by supervisor.
Required Experience
Five years for university degree’s holder, or seven years for diploma (or High school) degree’s holder professional experience in networking environment (LAN/WAN) and Tier-2 level network/desktop support, including a minimum 1-year professional experience in cloud computing. Experience working with specialized international agencies (UN Agencies, International Organizations, and International NGOs) advantageous.
Qualifications
University degree / (High school or diploma) in computer science or a combination of relevant education. Certification in any of the following (CCNA, ITIL V4, Prince2, MS 900, MS AZ-104, 303, 304, 305) is an advantage.
