Overview
The Protection Case Management Officer - PRoL will be responsible for community-based protection, general protection case-management, monitoring protection, Individual Protection Assistance, and awareness among the Rohingya refugee population.
Key Responsibilities
- Responsible for general case management clients' situations, developing case plans, coordinating services, and collaborating with various stakeholders.
- Identify and receive referrals of persons at heightened risk.
- Conduct household visits and center-based interviews to assess needs.
- Provide information to individuals and families about their rights and entitlements.
- Work with identified individuals and families to develop and implement an action plan.
- Assess risk and support clients in understanding risks relevant to their situation.
- Work for Individual Protection Assistance (IPA) program.
- Facilitate community mobilization for community-based protection.
- Facilitate training on protection, human rights, community-based protection approaches, protection mainstreaming.
- Ensure data security protocols are in place and followed.
- Facilitate one-to-one interviews (KII), HH survey and focus group discussions (FGD) and observation tool.
- Conduct spot observation in areas where refugees are housed or clustered.
- Work in emergency situation e.g. cyclone, monsoon, COVID-19.
- Ensure complete and updated documentation related to each individual case.
- Manage, file and store data, ensuring confidentiality.
- Prepare and submit weekly and monthly work plans.
- Support the implementation of monitoring and evaluation tools and report on problems.
- Utilize digital data collection system based on tablets for data collection and uploading.
- Weekly analyze data and highlight trends and protection needs in reporting.
- Contribute to the maintenance of an up-to-date service mapping of the service providers.
- Receive cases referred from other agencies.
- Advocate on behalf of clients to access services.
- Develop and maintain effective working relationships with other programs, key partners, including government actors, UN agencies, international and local NGOs, and other relevant actors.
- Promote and actively participate in initiatives and efforts to build team engagement, inclusion and cohesion.
Required Experience
Minimum two years of professional working experience in counselling or humanitarian assistance. Experience working within the relevant context preferred. Previous experience working with an NGO or INGO required, experience with protection programming preferred.
Qualifications
Minimum of a Bachelor’s degree in Law or any other related field. A Master’s degree in Social Science, Development Studies, Gender Studies, Psychology, Anthropology, or Social Work will be preferred.
