Overview
The IT Specialist provides first-level user support for ICT-related services and ensures the smooth functioning of the work of the unit.
Key Responsibilities
- Provide first-level user set-up and support for ICT-related services including LAN, WAN, Wi-Fi, Servers, Projectors, Video conferencing, PC hardware and software, printers, photocopiers and telephone service.
- Install and configure standard desktop PCs and laptops as per established policies and procedures; assist in the configuration of backup procedures in the local computers.
- Operate and solve problems in the equipment of the office (printers, photocopiers, etc.) and maintain IT supplies.
- Guide users to IT services.
- Log and track user requests and produce reports on request.
- Assist in identifying hardware and software needs for SSC.
- Draft requests for purchase of hardware and software according to corporate guidelines and procedures.
- Arrange for delivery and installation of hardware and software to users liaising with central units as necessary.
- Perform other duties as required.
Required Experience
• 1-3 years of relevant work experience in information technology and helpdesk
Qualifications
- Completed high school diploma.
- University degree/technical diploma from an institution recognized by the International Association of Universities (IAU)/UNESCO in information technology or a related field is considered an asset
