Overview
The role involves monitoring and collecting cyberspace-related data, providing cyber situation awareness, and contributing to the management of cyber incidents.
Key Responsibilities
- Monitor, retrieve, collect and record Cyberspace related data and information from multiple sources focusing on incidents.
- Provide level appropriate CIS Situation Awareness as a service to multiple events as operationally required.
- Contribute to the management of Cyber Incidents.
- Monitor VTC calendars for VIP scheduled VIPs activities across all multimedia rooms and JOC.
- Assist in troubleshooting devices and system.
- Perform routine services verifications and any required adjustments to equipment operating configurations.
- Maintain assigned user equipment, identify system issues, open incidents to appointed authority and assist troubleshooting when requested.
- Visually inspect tools, equipment, or machines.
- Propose upgrades and/or modifications to CIS and audio visual infrastructure and usage procedures.
Required Experience
- Higher Secondary education and intermediate vocational training which might lead to a formal qualification with 2 years experience, or Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 4 years post related experience.
- Working knowledge of Network Monitoring Tools (e.g. NAGIOS).
- Working knowledge of Network Alert Tools (e.g. Desktop Alert).
- Working knowledge of major manufacturer equipment and applications.
- Polycom, Cisco (Tandberg, Basic Telephony, Telepresence), Microsoft Windows Desktop OS, Microsoft Office including Collaboration Services experience.
- Experience working with trouble tickets.
- Generalized experience operating and supporting AV equipment (Projectors, Video walls, Screens, Desktops, Peripherals, AV matrices, mixers).
- Experience in scheduling, management of technical services, events, audio-visual equipment, and associated facility operations.
- Relevant experience with telecommunication cabling and audio visual cabling.
- ITIL foundation certification.
- Experience in cyber defense and project management (PRINCE2 certification preferred) is desirable.
- Knowledge of INFOSEC, cyber, and CIS concepts, policies, and architectures is desirable.
- Solid CIS technical background is desirable.
- Working knowledge of NATO Real-time Alert Systems (e.g. JOCWATCH, JCHAT) is desirable.
- Experience working in a Government / Military environment is desirable.
Qualifications
- Higher Secondary education and intermediate vocational training which might lead to a formal qualification, or Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation.
- ITIL foundation certification.
