The Help Desk Associate plays a vital role in ensuring smooth and efficient delivery of information and communication technology (ICT) services and user support. The main goal is to help UNICEF staff to effectively use ICT tools and systems to achieve UNICEF’s mission.
A minimum of six years of relevant professional experience in information technology, including demonstrated expertise in ICT customer support, systematic troubleshooting, analytical problem-solving, and the use of service desk applications and diagnostic tools. Proven hands-on experience with a wide range of computer platforms and applications, including Windows 11, Microsoft Office and Microsoft 365, ServiceNow or equivalent service management tools, email systems, IP telephony, voice and video conferencing solutions, collaboration platforms, and mobile operating systems (iOS and Android). Extended experience in installing, configuring, troubleshooting, and supporting PCs, laptops, printers, and related end-user hardware.
The Completion of Secondary education supplemented with formal training (at university level) in Computer Science is required. A Bachelor or equivalent (First Level University Degree) may replace 3 years. A Master or equivalent (Advanced University Degree) may replace an additional 2 years.
