Overview
The IT Workforce Development and Engagement Officer leads the design and continuous improvement of IT workforce development and engagement initiatives to enable ITS strategy and digital transformation outcomes. The role translates workforce strategy, technology trends, and organizational priorities into integrated, data-informed programs.
Key Responsibilities
- Design, implement, and continuously improve technology workforce development programs by designing and evolving role-based learning pathways and upskilling initiatives across key technology domains (e.g., cloud, data, cybersecurity, AI), aligned with IT strategy and future capability needs.
- Strengthen IT talent pipeline programs by designing and implementing early-career and internship programs, providing workforce insights to inform hiring, and building partnerships with academic and industry organizations to ensure a sustainable flow of technology talent.
- Inform global technology workforce strategy by delivering skills analysis and workforce insights that guide decisions on capability distribution, location strategy, and future IT workforce composition.
- Drive engagement, culture, and inclusion by designing initiatives that enhance employee experience, retention, and performance, while fostering agile, product-oriented, and psychologically safe ways of working.
- Advance the Sofia Global Business Center by driving workforce development, engagement, and integration initiatives that position Sofia, Bulgaria as a high-performing and competitive technology hub within the global ITS ecosystem.
- Lead and deliver IT workforce communications and community building through strategic messaging, events, hackathons, and recognition programs that connect and engage a globally distributed workforce.
- Shape modern ways of working by aligning workspace strategies and collaboration models with agile delivery, team needs, and evolving organizational priorities.
- Deliver workforce insights by producing analysis, capability assessments, and recommendations that inform organizational design, resourcing, and investment in technology talent.
Required Experience
Minimum of five (5) years of relevant professional experience with a Master’s degree; OR minimum of seven (7) years of progressively responsible experience with a Bachelor’s degree; OR an equivalent combination of education, training, and experience.
Qualifications
- Master’s degree in Business Administration, Organizational Development, Information Technology, Digital Transformation or a related field.
- Bachelor’s degree in a related field.
- SAFe Agilist (SA) or equivalent Agile certification.
- Digital Transformation or equivalent certification.
- Association for Talent Development – Certified Professional in Talent Development (ATD CPTD) or equivalent certification.
- Design thinking certification a plus.
