Overview
Provides surge support to accelerate adoption of governance, tools, and services across ITSAE’s portfolio, with a focus on AI/data platforms and responsible use practices. The role plans and executes change strategies, builds stakeholder readiness, and equips champions and other stakeholders to sustain behavior change.
Key Responsibilities
- Develop and execute engagement strategies and plans for priority initiatives (e.g., AI Studio rollouts, responsible AI/governance updates, Power BI citizen enablement).
- Conduct stakeholder analyses, change impact assessments; define personas and targeted interventions.
- Plan and facilitate engagement activities (roadshows, demos, AMAs, town halls), and provide coaching to leaders, product owners, and champions.
- Support communities of practice and champions networks to sustain adoption and peer support.
- Coordinate training handoffs; align change plans with curricula, office hours, and reference support.
- Design and deliver campaigns and content (messaging, FAQs, use cases, success stories) in partnership with comms and product teams.
- Establish adoption metrics and feedback loops (activation, usage, satisfaction, compliance adherence); monitor and course-correct based on data.
- Identify and mitigate risks and resistance; manage issues and dependencies across governance, security, legal, and product workstreams.
- Produce concise status reports and lessons learned; contribute to playbooks and reusable change assets for future initiatives.
Required Experience
Master’s degree with 8 years relevant experience or equivalent combination of education and experience.
Qualifications
Master’s degree
