Overview
Provide comprehensive support to business users for the PeopleSoft ERP system, addressing functional and technical inquiries, and resolving user-reported issues.
Key Responsibilities
- Provide day-to-day functional support for Peoplesoft Financials modules.
- Troubleshoot and resolve system issues and user inquiries.
- Collaborate with business owners and end-users to understand and document requirements.
- Configure and customize Peoplesoft applications to meet business requirements.
- Perform system testing and validation of changes.
- Assist in the implementation of new functionalities and system upgrades.
- Develop and maintain technical and functional documentation.
- Collaborate with technical teams to ensure smooth system operations.
- Identify opportunities to improve business processes and system efficiency.
- Provide training and guidance to end-users.
- Stay updated on the latest PeopleSoft trends and best practices.
- Documentation of best practices in internal procedures on handling incidents and requests.
- Maintain application user manual and e-learning packages, propose improvements, if necessary.
- Contribute to and deliver improvements that support the continuous improvement of processes and controls within the team.
Required Experience
- Strong functional expertise in Finance, Accounting, Accounts Receivable, Accounts Payable, and General Ledger modules, with an understanding of Supply Chain processes
- Experience with Peoplesoft 9.2 or lower versions.
- Knowledge of SQL is a plus.
- Experience with Expense Claim processes is a plus.
Qualifications
• Bachelor’s degree in Accounting, Business, or Finance
