Overview
Provide basic operational and technical support to staff for the eSocial platform, assisting with routine technical issues and ensuring smooth system access.
Key Responsibilities
- Support MLSP, ATAS, and STAS staff in obtaining and activating access to the eSocial platform.
- Assist users with account setup, login procedures, and access permissions.
- Help users recover passwords, reset accounts, and resolve basic access issues.
- Provide first-line support to users encountering basic difficulties while navigating the eSocial platform.
- Guide users step-by-step through routine platform tasks.
- Escalate more complex technical or system-related issues to the appropriate IT specialists.
- Assist in organizing and delivering practical user support during training sessions.
- Support the preparation and distribution of simple user guidance materials.
- Record and track user requests, access issues, and frequently encountered technical problems.
- Communicate recurring issues or user difficulties to relevant teams.
Required Experience
- Minimum of 5 years (with high school diploma) or 2 years (with bachelor’s degree) of progressively responsible technical support, software development, or digital transformation experience is required.
- Experience in the use of computers, office software packages and web-based management systems.
Qualifications
Secondary education is required; OR University Degree in IT/Computer Sciences, Engineering, Business Administration, Public Administration, or equivalent field will be given due consideration, but it is not a requirement.
