Overview
The incumbent is responsible for leading, supervising, and managing the Logistics COI Services Team and providing level 2+ service support for Logistics COI Services in operations and exercises.
Key Responsibilities
- Performs a senior technical role in DCIS-wide level 2+ support to Logistics COI/FAS services.
- Responsible for the transition of Logistics COI services to the operational environment.
- Performs system administration of DCOI systems.
- Performs authorized DCOI services software changes.
- Supervises or performs required COI systems tests prior to deployments/exercises.
- Performs interoperability tests for assigned COI services.
- Investigates and resolves problems relating to Logistics COI systems.
- Performs COI backups/recovery of Exercise and Operational systems and data.
- Directs and participates in initial training (OJT) for newcomer personnel.
- On deployments, supervises technical staff and contractors.
Required Experience
- A minimum of 5 years experience in the operational business processes of Application Services.
- A minimum of 3 years’ experience in Core Information systems (Windows Server, Active Directory, Domain Naming, Group Policies, Desktop deployment).
- A minimum of 3 years experience in Web platforms.
- A minimum of 5 years` experience in Application Support.
- A solid knowledge in Service Management (incident and change management).
- Good knowledge of system interoperability, LAN/WAN and network concepts.
- A minimum of 3 years experience deploying and managing server virtualization technologies.
- Practical experience in creating system documentation and status reports.
- Practical experience in the use of modern concepts and accepted industry standards for software engineering development tools.
- Proven experience in IT infrastructure management and capacity management.
- Good understanding of storage concepts, and backup/recovery policies.
- A minimum of 2 years’ experience in database management.
- A minimum of 5 years experience in supervisory duties, as head of a team of technicians, with reporting responsibilities.
- Experience in CIS operational support on NATO/National exercises (desirable).
- Proven experience in the support of NATO Logistics COI Services (desirable).
- In-depth experience in user technical support, Service Desk operations and/or configuration management (desirable).
- Experience in the development/ management of DBMS (SQL Server, Oracle, PostgreSQL) (desirable).
- Experience in Web services, MS IIS and/ or Apache Tomcat (desirable).
Qualifications
- Higher Secondary education and completed higher vocational training leading to a formal technical or professional certification with 4 years post related experience, OR Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 6 years post related experience.
- MCSA or MCSE Certification or equivalent (desirable).
- ITIL v3 or v4 Foundation and Intermediate (desirable).
- Certification in COI System Administrator courses (desirable).
