Overview
Consultants are sought to facilitate improvement initiatives across the Information Services Department (ISD) and business digital systems, guiding teams in adopting Kaizen methodologies and fostering a culture of continuous learning and problem-solving.
Key Responsibilities
- Facilitate Kaizen workshops and improvement cycles for key ITU business and digital processes.
- Support the design, documentation, and optimization of workflows under the transformation plans.
- Introduce and apply Lean/Kaizen methodologies, tools, and problem-solving techniques across ISD teams.
- Work with process owners to identify inefficiencies, define value streams, and prioritize improvement initiatives.
- Coach ISD staff and managers to embed a culture of continuous improvement and structured problem-solving.
- Develop and maintain performance dashboards and visual management systems to monitor progress.
- Support change management and communication related to process improvement initiatives.
- Collaborate with the Transformation Team and Task Force to ensure alignment with ITU’s Digital Transformation Strategy.
Required Experience
At least seven (7) years of experience in process improvement, Lean/Kaizen facilitation, and organizational efficiency. Proven track record in facilitating Kaizen events and implementing continuous improvement programs. Experience in international organizations or large federated enterprises is desirable.
Qualifications
Advanced university degree in industrial engineering, business process management, organizational development, information systems, or related field OR education from a reputed college of advanced education with a diploma of equivalent standard to that of an advanced university degree in one of the fields above.
