Overview
The Project Release Management Coordinator will lead change management activities and support the implementation of digital services within the Finance Strategy 2027 initiative.
Key Responsibilities
- Lead change management activities by applying a structured methodology.
- Develop change management plan; monitor/track change management deliverables including communications, training, stakeholder engagement, change impact assessment, organizational readiness progress, and change reinforcement.
- Assess change impact and raise users’ and stakeholders’ awareness about new processes.
- Support the design, development, delivery and management of communications.
- Support the go-live monitoring of digital services and gather users’ feedback.
- Support the business requirements gathering and assess feasibility for new digital services.
- Lead training efforts: assess training needs, prepare and facilitate training sessions, lead, design and develop training programs and learning material.
- Perform other duties, as required.
Required Experience
At least 8 years of postgraduate progressively responsible experience in related capacity/field.
Qualifications
An advanced degree in preferably in one or more of the following disciplines: Public or Business Administration, Business Management, Operations Management, or related areas or a First University Degree with additional years of related work experience.
