Overview
This role involves leading a broad portfolio of learning across organisational teams, shaping and delivering learning and talent projects to support operational excellence, leadership capability, and career development for a geographically dispersed and hybrid workforce.
Key Responsibilities
- Shape and deliver learning and talent projects.
- Partner with stakeholders across Retail, People & Culture and other business areas.
- Translate priorities into practical, engaging learning solutions.
- Influence and drive a learning, talent and engagement strategy.
- Ensure people have the skills, behaviours and frameworks needed to deliver strong operational outcomes and a positive employee experience.
- Develop managers in busy operational settings.
- Design, deliver and evaluate impactful learning, talent or career initiatives.
- Apply learning methodologies, frameworks and evaluation approaches.
- Build relationships and influence across functions and levels.
- Use insight to shape solutions and demonstrate impact and return on investment.
- Facilitate in person and remotely.
- Coach managers and colleagues.
- Manage complex projects and competing priorities.
- Travel regularly for business purposes.
Required Experience
- Proven experience designing, delivering and evaluating impactful learning, talent or career initiatives across a UK-wide, multi-site environment (blended, face-to-face and digital).
- Strong capability in both technical and behavioural learning design, including leadership, management and team development—particularly within operational environments.
- Experience applying learning methodologies, frameworks and evaluation approaches.
- Strong stakeholder management and consulting skills.
- Data-driven thinking.
- Confident communication and facilitation skills.
- Strong coaching skills, supporting managers and colleagues across a geographically dispersed workforce.
- Experience in developing and coaching managers.
- Experience managing complex projects and competing priorities with agility, resilience and a solutions-focused approach.
- Up-to-date knowledge of learning trends and practice.
- Commercial awareness and an understanding of how learning supports organisational performance.
