Overview
Provide short-term technical support for the diagnosis, troubleshooting, and resolution of technical issues affecting humanoid robots in educational settings.
Key Responsibilities
- Conduct rapid technical assessment of robots (hardware, software, connectivity, tablets, batteries, sensors).
- Identify and classify technical issues including system freezes, command execution failures, software instability, connectivity loss, language performance differences, and hardware issues.
- Support robots to ensure they are updated with the latest stable software version and stabilize software performance post-update.
- Address bugs and provide hands-on troubleshooting (remote and on-site).
- Recommend immediate fixes and temporary workarounds for technical constraints.
- Identify and propose solutions for internet dependency issues and support proper configuration for connectivity.
- Develop and update practical troubleshooting guidelines and train RC staff on basic maintenance, troubleshooting procedures, and effective classroom use.
- Provide quick reference tools (checklists, FAQs).
- Provide technical recommendations for long-term system improvements and build of new local apps.
- Advise on technical specifications for new local app development and procurement needs.
- Contribute and provide feedback for future UNICEF-supported digital innovation initiatives.
Required Experience
- Minimum 3 years of experience in robotics, IT systems, or related technical support roles.
- Proven experience working with humanoid robots or similar programmable devices.
- Proven experience with software troubleshooting and debugging.
- Proven experience with hardware diagnostics and repair coordination.
- Experience in education technology or school environments is an asset.
Qualifications
Minimum bachelor’s degree in computer science, robotics, electrical engineering, or IT related disciplines.
