SVN 2026-008 Case Manager

International Organization for Migration - IOM

Consultant Closes 19 Jun 2026 9 days left

Overview

Conduct pre-screening assessments for individuals applying for Assisted Voluntary Return (AVR) services, gather necessary information, and provide follow-up services throughout the AVR process.


Key Responsibilities
  • Conduct pre-screening assessments for AVR services.
  • Use MIMOSA system to input and track case details.
  • Conduct interviews with individuals.
  • Complete data entry in Kobo and Excel.
  • Provide follow-up services for individuals.
  • Manage cases by coordinating with other teams and stakeholders.
  • Analyze each case to identify specific needs, challenges, and appropriate interventions.
  • Liaise with translators.
  • Collaborate with other case managers.
  • Communicate and coordinate with IOM offices in the country of origin.
  • Handle coordination with Movements to purchase airline tickets.
  • Provide support and accompaniment at the airport.
  • Ensure all case management activities are documented accurately.
  • Conduct TDYs in Paso Canoas and other border areas, as required.
Required Experience
  • Minimum of four years of experience in working with vulnerable populations.
  • Previous experience in case management in humanitarian settings.
  • Experience in communicating and working with a wide range of people, including those from culturally diverse backgrounds.
  • Previous experience in protection activities in related intervention areas is an advantage.
  • Experience in coordinating with institutional and UN counterparts.
Qualifications
  • Professional in the social sciences or related career, with at least one completed Bachelor Degree.
  • General studies in gender studies, migration, case management, peace and conflict studies, will be an advantage.
Other Details
Languages Required
Fluency in Spanish and English is required (oral and written).
Languages Preferred
Fluency in any other language (French, Arabic, Russian, Mandarin) is an advantage.
Contract Duration
Up to 9 months
Work Modality
Not specified
Remuneration
Salary: CRC 927.000
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