Overview
Support the implementation of protection components of Global AVR operations, providing technical leadership on protection in return, transit, and post-arrival assistance.
Key Responsibilities
- Supervise and provide direct guidance to AVR Caseworkers, ensuring consistent application of IOM’s return procedures, standards, and ethical principles.
- Review individual AVR case files, verify accuracy and completeness of documentation, and ensure compliance with IOM procedures and program requirements.
- Ensure that AVR caseworkers conduct thorough vulnerability and risk assessments, provide accurate information to migrants on return options, and support informed decision-making.
- Oversee the management of complex or high‑vulnerability cases, providing direction on mitigation measures and appropriate referrals.
- Provide ongoing technical support and capacity-building to caseworkers on AVR processes, protection-sensitive case management, documentation standards, and the use of MiMOSA and other relevant IOM tools.
- Identify capacity gaps and contribute to training plans.
- Contribute to the development and updating of national and sub-regional SOPs for AVR case management.
- Coordinate with internal units and relevant programs to ensure migrants have access to adequate information, support services, and logistical arrangements.
- Maintain effective communication and coordination with national authorities and CoO.
- Maintain and update a directory of service providers.
- Ensure timely preparation and contribution to regular program reports.
- Participate in relevant coordination mechanisms or task forces.
- Represent IOM in meetings and forums.
Required Experience
- Master’s degree with five years of relevant professional experience; or, Bachelor’s degree with seven years of relevant professional experience.
- Experience working with migrants, civil society, and governments.
- Proven experience in leading and managing a large multinational team.
- Proven experience managing protection programming across multiple countries, as well as mainstreaming protection across operations.
- Proven experience providing protection and assistance to migrants in vulnerable situation and communicating with individuals who have complex needs.
- Experience working in programs that include a movement operations component is an advantage.
- Experience with IOM or other UN agencies, particularly working on assisted voluntary return and reintegration, and specialized protection programs, is preferred.
Qualifications
Master’s degree in Social Sciences, International Relations/Affairs, Research, Law or a related field from an accredited academic institution; or, Bachelor’s degree in the above fields.
