Overview
The role of Senior Technician (Service Desk) involves providing IT services to NATO entities in Brussels, focusing on Communications and Information System (CIS) products and services.
Key Responsibilities
- Knowledge Management
- Application Support
- System Software
- Incident Management
- Customer Service Support
Required Experience
- Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience.
- Good knowledge of and experience in the installation, maintenance and troubleshooting of OS Windows, MS Office, Visio, MS Project and Internet Explorer;
- Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN);
- Experience is demanding customer facing roles and in end-user support in general;
