Overview
The IT Program Manager - Business Analyst (PM-BA) for Global Information Security (GIS) and Infrastructure serves as a dedicated delivery partner, providing project management execution and business analysis support for technology initiatives.
Key Responsibilities
- Coordinate and support execution across GIS and Infrastructure initiatives.
- Support Agile execution, including facilitating Scrum ceremonies and maintaining JIRA backlogs.
- Establish and maintain project tracking, RAID logs, and cross-team dependency management.
- Assemble and maintain project plans, milestone schedules, and team assignments.
- Facilitate program and governance meetings, documenting minutes and tracking actions.
- Prepare and maintain status reports.
- Support the development and maintenance of reporting dashboards.
- Gather, analyze, and document business and technical requirements.
- Translate business needs into user stories, acceptance criteria, and functional specifications.
- Maintain accurate and up-to-date system documentation.
- Identify process improvement opportunities and recommend solutions.
- Coordinate and support User Acceptance Testing (UAT) validation activities.
- Support audit and compliance readiness activities.
Required Experience
- 3-6 years of project management and business analyst experience in IT or technology-driven environments.
- Demonstrated success leading complex, multi-stakeholder projects with significant technology components and/or track record as a Business Analyst delivering high quality documentation, leveraging leading-edge digital tools, providing advanced analytical reports, and proactively working to help promote data-driven strategic insights.
- Experience with GIS/Infrastructure projects — whether in a project management, business analysis, product, or operational capacity — strongly preferred.
- Experience in international NGO or global humanitarian organizations preferred.
Qualifications
- Bachelor's degree required.
- PMP, CSM, or equivalent project/program management certification preferred.
