Overview
The Senior Information Technology Assistant will provide technical assistance and team supervision in server operations and administration, as well as custom software solution deployment and support.
Key Responsibilities
- Provides full range of technical assistance and team supervision in the area of server operations and administration.
- Plans, schedules, and coordinates the work of the team.
- Distributes work assignments to members of the team and monitors progress.
- Provides guidance and training to new/junior staff.
- Oversees the installation, configuration, testing and deployment on premises or in the cloud of server hardware and software
- Oversees the administration, operation, technical support, and monitoring of server systems.
- Undertakes complex troubleshooting of server systems
- Liaises with other groups of OICT and the user Departments for maintaining the efficient and reliable operations of server systems.
- Ensures 24x7 operations and monitoring of assigned systems.
- Identifies the need for new systems or re-engineering of the existing systems.
- Responds to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards
- Implements backups of servers following standard backup procedures.
- Collects various statistics on the performance and reliability of server systems, and produces pertinent reports.
- Designs and establishes internal databases and files.
- Writes and maintains the documentation of server systems, pertinent to operations and system administration.
- Performs other related duties as required.
- Supervises a team of installation or support staff.
- Ensures that calls or service requests are logged and tracked in the automated tracking system with minimum delay.
- Acts as problem escalation point for staff at lower levels.
- Diagnoses and resolves more complex hardware, software, or connectivity problems with minimum delay.
- Escalates problems/tasks to the appropriate parties in accordance with established procedure.
- Designs and implements solutions for simple problems.
- Assists in research and resolution of more complex problems.
- Keeps abreast of developments in technology both in the UN and in the industry in general.
- Provides orientation and training to technical staff.
- Draft end-user and/or technical documentation.
- Generates workload and performance reports on a regular basis.
- Assists in the design and continuous improvement of the automated tracking system.
- Performs other related duties as required.
- Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.
- Assists with visualizations and updating information material such as web pages or brochures.
Required Experience
A minimum of 10 years (or 8 years if graduated with a first-level university degree) of progressively responsible experience in information technology or related area is required. A minimum of 7 years supporting hosting of custom applications serving an international audience like UN peacekeeping operations, special political missions, humanitarian operations, or other complex field-based international organizations, is required. A minimum of 7 years managing servers and Virtual machines on-premises and on Azure, using infrastructure as code and CI/CD is required. A minimum of 6 years of experience writing CI/CD pipelines for Azure DevOps is required. At least 2 years of experience in developing, implementing, testing, and maintaining Disaster Recovery Plans is required. At least 2 years of experience writing web applications using C# is required.
Qualifications
High school diploma or equivalent is required. A first-level university degree may be accepted in lieu of two years of required experience.
