Head, People Operations

Overview

The Head, People Operations will ensure the delivery of a seamless, customer-focused People Operations service across the full employee lifecycle for global teams. This role oversees HR transactional activities and drives data accuracy.

Key Responsibilities

• Lead the People Operations function to deliver a high-quality people service.
• Ensure employee and manager queries, requests, and transactions are managed effectively within SLAs.
• Establish, monitor, and analyse People Operations metrics and KPIs.
• Own the integrity of SCI's people data, ensuring accuracy within HRIS.
• Implement and maintain robust data governance frameworks.
• Lead the continuous review and enhancement of HR policies, systems, and processes.
• Oversee and approve monthly payroll submissions across all global teams.
• Deliver accurate and insightful people analytics and reporting.
• Ensure full compliance with employment legislation, GDPR, and internal governance requirements.
• Partner closely with the Reward team to deliver cyclical reward activities.
• Drive operational excellence and continuous improvement initiatives.
• Lead, develop, and inspire the People Operations team.
• Oversee facilities management and compliance activities for the UK office.

Required Experience

Extensive experience of establishing and leading diverse HR Operations teams. Experience of leading HR Operational activity in complex organisations during times of significant change. Proven experience of re-designing and simplifying key HR Operations processes. Proven ability to build and maintain relationships with key stakeholders. Ability to prioritise and manage workload during peaks of employee related activity. Proven excellence in building and motivating a strong team, remotely, with a focus on building a diverse and inclusive team. Experienced in managing and motivating subject matter experts in particular Reward and Global Mobility.

Qualifications

CIPD Member status (or International equivalent). Chartered Institute of Personnel and Development (CIPD) qualification or equivalent.

Other Details