Overview
Partner with the business to understand their requests and operating environment in order to contribute to the transformation of business requirements into solutions exploiting IT capabilities and focusing on business satisfaction.
Key Responsibilities
- Contribute to capturing, analysis and documentation of business requirements for IT solutions and services.
- Communicate business requirements to business counterparts.
- Contribute to the baselining and tracking of business requirements through to implementation.
- Test and analyze IT solutions and document the match against business requirements.
- Maintain contacts with business counterparts to bring their requests into IT and keep them informed of actions.
- Maintain up-to-date the service catalog of IT solutions offered to the business.
- Review how IT service levels align with SLAs for solutions or services focused on the business and alert service managers of discrepancies.
- Assist to survey business satisfaction with IT solutions and services.
- Support project managers in managing estimates, business cases, planning, risk identification, issue management for the effective delivery of IT solutions.
- Adhere to processes and procedures for the Business Relationship Management, Business Analysis and IT Project Management functions.
Required Experience
Has performed user support activities resulting in timely, high-quality delivery of services to user community. Has modelled data and information flows to document key decisions and results.
Qualifications
Advanced university degree in Computer Science, engineering or other relevant field, or First University degree with additional years of related work experience or trainings/course.
